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Our Policies
Shipping Policy

Shipping Details

We offer domestic and international delivery services both via Pos Laju Malaysia. Pos Laju Malaysia is a next day delivery service and it makes delivery on Monday – Saturday, excluding the first Saturday of every month and local public holidays.

All orders will be process within 3-7 working days. Tracking number will be provided through email once we have shipped out your order.

If you have not received your order within 3 to 5 working days after you received your tracking number, please contact us at gedungmuslim@gmail.com

Postage charges

a. Domestic Delivery

Postage fees for domestic delivery are as below:

HIJAB

West Malaysia – RM 10 per kg

Sabah & Sarawak – RM 16 per kg

CLOTHING

West Malaysia – RM 10 per kg

Sabah & Sarawak – RM 16 per kg

 

b. International Delivery

We charge based on Pos Laju International postage fees. Click here to view more information on Pos Laju International Shipping.

Return Policy

RETURN & EXCHANGE POLICY

 

 Order with Certified Personal Shopper (CPS) /Online/ Boutique

1. We will not liable for any item(s) that was made with non-registered Personal Shopper with GEDUNGMUSLIM.

2. Customer must liaise with their CPS first if they found any faulty/defect on the item(s) received.

3. CPS need to liaise with HQ regarding the faulty/defect that customer received.

4. Item(s) must be returned to us in original condition within 7 days after customer received the parcel.

5. We will not attend any exchange such as; colour, sizing and design matter or any wrong purchase. E.g.: “I don’t’ like this design”, “The size doesn’t fit me”/"I want to change another size", “I’ve made wrong purchase”, "I want to change other colour".

6. Any sale and discounted item(s) are not eligible for repair or exchange.

7. Item(s) must be unwashed, unaltered, unworn and in exact condition when purchased.

8. New item will be processed within 7-14 working days to deliver back to customer.

9. Customer must notify HQ if they send any item(s) for exchange/repair with complete form and email to gedungmuslim@gmail.com. Customer will be responsible to ensure the item(s) received to our HQ.

10. Failure in completing the form will consider incomplete request and will be rejected.

 

**We reserve the right to make any changes to this policy without prior notice. Please do not hesitate to contact our Customer Service (+6017 661 9956 - Whatsapp) if you have any other inquiry. We will be happy to attend you**

Privacy Policy

PRIVACY POLICY

 

Collected Information

We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us.

 

Personal Identification details

Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.

 

Confidentially

Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our customer.

 

Security

We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.